FAQ

FAQ

Q. Are the batteries delivered charged ?

A. Yes all the batteries arrive charged. For batteries that require activation packs to be added to the battery, these are dry charged and need to be left to stand for 30 minutes once the pack is added. It is recommended to charge the battery for 2 hours on vehicles with larger engines.

 

Q. What is the cost of delivery and how long will it take?

A. The delivery cost is free (for all orders over £25.00): this is for a next working day delivery providing the order is placed before 3.30pm on a working day.

 

Q. On my battery there is a label stating ‘Please remove the bungs’. What does this mean?

A. These are the small red bungs on the side of the battery. They are inserted in to the battery for dispatch / transport purposes only and need to be permanently removed before the battery is to be charged or used.

Please remove these bungs immediately on receipt of the battery, do not leave them in the battery even if battery is not being used for a period of time.

 

Q. Where is my invoice/guarantee?

A. Your invoice is automatically emailed to you at the time the payment goes through. This is your proof of purchase and your warranty so it must be put in safe keeping. (always check your spam/junk folders if you cannot see it in your inbox)

 

Q. How do I dispose of old battery?

A. You can now either return your waste batteries to Plymouth Battery Centre, alternatively call us to find your local disposal centre. You can also find your local waste portable battery recycling facility at www.recyclenow.com Or most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.

  

Q. What does CCA mean?

A. CCA is the Cold Cranking performance, which measures the starting performance of the battery. I.e. the higher the CCA, the easier it will be to start the vehicle. CCA can be measured in EN (the European standard) or SAE (the American standard)

 

Q. Can you deliver to my UK postcode?

A. We can deliver to addresses within the United Kingdom.

 

For Battery Chargers/ Inverters/ Accessories we use the Royal Mail/UK Mail and are able to deliver to all the British Isles. 

For the delivery of Batteries we use UK Mail. Unfortunately this means we are unable to deliver to the following areas, However special arrangements can be made to these areas. Please call 01752 227637 to discuss these.

 

AB31 to 38

AB 40 to 56

IV 1 to 28

IV30 to 32

IV36 & 40

IV41 to 49

IV51 to 54

IV55 to 56

IV63

KA27 & 28

KW1 to 14

KW15 to 17

PA20 to PA38

PA41 to 49

PA60 to 78

PH4 to PH41

PH42 to 44

PH49 to PH50

BT

HS

ZE

IM

JE

 

SOUTHERN IRELAND

ISLES OF SCILLY

CHANNEL ISLANDS

 

 

 

 

 

Q. Can I specify a time for delivery?

A. Unfortunately we can not specify a delivery time, however if you are happy for the couriers to leave your item somewhere secure or with a neighbour, the parcel does not have to be signed for. Please add any requests to the special instructions box on your order.

 

Q. Can you deliver abroad?

A. We are able to ship abroad from our UK warehouse, however deliveries outside of the UK will incur a carriage charge. Before ordering please confirm the cost of delivery with one of our team.

 

Q. I think my battery might be faulty, how do I claim under the warranty?

A. Warranty Procedure.

If you have fully charged your battery and think it is faulty there are 2 options on how to process your warranty claim:

 

Option 1 -Having the battery tested yourself

· Take the battery to a local garage for a battery test. Make sure the battery is fully charged and over 12.6 volts when the test is performed. Ensure that the voltage is shown on the test report.

· Send the test report via fax, email or post with a copy of your invoice or order number (Invoice will be emailed to you). Make sure your address and phone number are included.

· When we have received the test report and the invoice we will call you to arrange a new product to be sent to you and collection of the faulty item.

 

Option 2 - Returning the battery for Test

·  Call us with your invoice / order number, we will then take a deposit of £30.00 and collect your battery for testing.

· If the battery is faulty we will send you a new battery and credit your £30.00 deposit.  If your battery is not faulty we will send the battery back to you with the print out from the tester. Your £30.00 deposit will not be refunded. The battery will be sent back fully charged and ready to use.

 

Plymouth Battery Centre Ltd do not refund the cost of any Test Reports received.

Under the warranty no refunds will be issued.

 

Contact Details

Email:  sales@plymbatt.co.uk

Tel: 01752 227637

Fax: 01752 262640

Post: Plymouth Battery Centre Ltd, 349-354 Faraday Mill Trade Park, Plymouth, Devon PL4 0SP.

 

 

Further Warranty Terms

A Warranty Replacement is invalid as a result of:

 

a) Normal wear and tear

b) Failure to follow the instruction manual

c) Negligent and improper storage, usage or installation

d) Unauthorised modifications to the battery

e) The use of so-called means of improvement

 

Leisure Batteries

The warranty of any Leisure Batteries is reduced if used for the following applications.

Live Aboard usage: 1 Year

Commercial and Industrial usage: 1 Year

Electric fence usage: 6 Months

 

NB: If you believe yourself to have more than one faulty battery please contact our technical team for assistance before proceeding with the above on 01752 227637.

 

Q. If I put a more powerful battery into my vehicle will this be ok?

A. Yes, it will simply improve performance.

 

Q. Should I keep my battery on charge?

A. Keeping your battery on charge is always beneficial as batteries work using chemical reactions. As the battery discharges, it begins to sulphate and so may lead to the chemical reaction inside the battery being affected, therefore this will affect the performance of the battery. The battery charger would need to be fully automatic with maintenance program.

 

Q. How do I fit a battery to my vehicle?

A. Preparation of the battery: Please see our Car Battery Installation Guide 

 

1.    Clear away any items on the tray which might damage the battery. (Placing a heavy battery on a piece of sharp grit can puncture the bottom of the battery).

2.    Check that the connectors, the hold-down clamps and the tray are clean and corrosion free. (if there is any corrosion, hot water will instantly remove this).

3.    Check that the alternator drive-belt tension is correct (see vehicle hand book).

4.    It is recommended that electrical system, and particularly the charging system, of the vehicle be checked to make sure it is operating correctly (see vehicle hand book).

Installing the battery:

1.    Fit and tighten the hold-down clamps. These should be tight enough to secure the battery and not allow it to move. Do not over tighten

2.    Connect the live-connector first to the correct battery-terminal (normally the positive) after removing the terminal cap. Do not over tighten.

3.    Connect the earth –connector to the other terminal after removing the cap. Do not over tighten.

4.    Place the 2 terminal caps on the old battery that has been removed from the vehicle to avoid the possibility of short-circuits.

5.    Replace onto the new battery any components that have been taken from the old battery such as exhaust tubes, vent elbows, terminal covers, removable hold-down strips (widgets) etc.

6.    The use of petroleum jelly (Vaseline) is not necessary on modern polypropylene batteries, but there is no disadvantage in using it. Smear lightly on the terminals. It is recommended for hard-rubber batteries. Do not use grease.

7.    Remove the CMS.

8.    Start the engine.

 

Q. How do I know if I need a new battery?

 

A. The only fool-proof way to make sure you vehicle is in need of a replacement battery is to have your battery tested. However the usual symptoms are a sluggish turn over, vehicle not starting at all and/or a clicking noise coming from the car when you try to turn the ignition. 

 

Q. How do I fill my motorcycle battery?

A. For lead acid batteries the process is as follows:

1.   Preparing the battery - Remove all plugs on top of the battery. Depending on the plug and battery type this can be achieved by turning or pulling.

2.   Exposing the vent - The vent plug on the side of the battery needs to be removed prior to fill-up.

3.   Opening the acid pack - The acid pack is opened by cutting off the acid pack nipple. Please note: the acid pack nipples should not be removed too close to the container, as the filling hose will not be able to be attached. We recommend a minimum height of 10mm.

4.   Attaching the hose - Attach the provided hose firmly onto the opening of the acid pack.

5.   Filling in the acid - Fill the acid slowly into the battery. It is important to ensure that all chambers are filled individually and evenly up to the marking “max“. The amount of acid provided in the acid pack is exactly the amount required for the battery to be filled.

6.   Disposal of the acid pack - The completely empty acid pack is recyclable and can be disposed of accordingly.

7.   Closing of the plug - Close the battery completely after the fill-up with the battery plugs you removed. The vent plugs on the side are not to be replaced.

 

For sealed lead acid batteries the process is as follows:

 

1.   Prepare the battery - Place the battery on an even surface. Remove the sealing strip.

2.   Prepare the battery acid holder - Take the battery acid holder out of the plastic bag. Remove the sealing cap strips (later to be used for sealing the battery) from the holder.

3.   Filling with battery acid - Turn the battery acid holder around and place on the battery in such a way that the six sealed openings are aligned on the six feed openings of the battery. Press the holder firmly downwards to pierce the seals. The battery acid then starts to flow into the battery.

4.   Checking the battery acid flow - Ensure that air bubbles rise from each of the six feed openings. Leave the holder for at least 20 minutes.

5.   Removing the holder - Ensure that all of the battery acid has flowed out of the holder. If any battery acid remains in the holder, tap lightly on the holder as described above. Then carefully pull the holder out of the battery.

6.   Sealing the battery - Firmly press the sealing cap strip into the feed opening. Ensure that the strip is at the same level as the top of the battery.

7.   This completes the feed process. The sealing cap strip may not be removed; no additional water or battery acid is required.